Job Description
Monitor performance and workload balance of direct reports.
Ensure timely and complete submission of reports and updates to clients and internal stakeholders.
Act as second level of escalation for client issues and coordinate resolutions with relevant departments.
Communicate client requirements and deadlines to the team and ensure alignment with service expectations.
Conduct onboarding and training for newly hired team members.
Oversee deployment and retrieval of terminals and hardware peripherals.
Ensure service issues are resolved within agreed service levels.
Maintain documentation systems for account records and official business files.
Prepare monthly service review presentations and attend meetings with key accounts.
Submit billing documentation to the Finance Department for all expenses and services rendered.
Support customer-related events and activities initiated by or for the company.
Exerts best effort to meet quality objectives; implements and/or carries out quality improvement activities; and functions as a Supervisor, as formally and officially defined by the immediate superior or executive management.
Requirements
A Bachelor's Degree in Business Administration, Marketing, and other related fields.
Preferably with at least 2–3 years of work experience in account management, sales, or administrative functions, with prior supervisory or team leadership experience.
Strong leadership and coordination skills.
Keen attention to detail, flexible, systematic, and results-oriented.
Computer literate in Windows-based applications with the ability to learn customer service software.
Excellent and professional verbal and written communication skills.
Able to work well under pressure and with minimal supervision.
Amenable to work onsite in Ortigas, Pasig City (no work from home).
Can start immediately.