Job Description
Assists Team Leaders and Supervisors in managing daily terminal-related concerns, service requests, and account requirements.
Processes and monitors service requests, ensuring timely resolution within agreed service levels and providing complete updates to accounts.
Coordinates with the Technical Department and Service Fulfillment Division for installations, programming, repairs, pull-outs, on-site visits, merchant orientations, supplies, deliveries, and other account requirements.
Maintains accurate filing and documentation of account records, service-related documents, billing requirements, and other official business records.
Prepares regular reports, service review presentations, and billing documentation for clients, project managers, and internal departments, while supporting quality objectives and improvement initiatives.
Requirements
A Bachelor's Degree in Business Administration, Marketing, and other related fields.
Preferably with at least 2 year of work experience in performing sales executive, customer support, and/or administrative functions.
Has excellent client coordination skills.
Keen on minute details, flexible, systematic, and results-oriented.
Computer literate in windows-based applications with the ability to learn customer service software applications.
With excellent and professional verbal and written communication skills.
Amenable to work onsite in Ortigas, Pasig City. (no work from home) and can start immediately.