Job Description
Assists Account Coordinators in handling daily account and terminal-related concerns, requests, and inquiries.
Processes, monitors, and coordinates service requests with the Technical Department and Service Fulfillment Division, ensuring timely resolution within agreed service levels.
Handles customer inquiries and complaints via phone or email, providing accurate information, appropriate solutions, and timely escalation when necessary.
Coordinates terminal-related activities, including installations, repairs, programming, pull-outs, supply requests, deliveries, and merchant orientations.
Maintains accurate account documentation and prepares regular reports, updates, and forms for clients, project managers, and internal stakeholders while supporting quality improvement initiatives.
Requirements
A Bachelor's Degree in Business Administration, Marketing, and other related fields.
Preferably with at least 2 year of work experience in performing sales executive, customer support, and/or administrative functions.
Has excellent client coordination skills.
Keen on minute details, flexible, systematic, and results-oriented.
Computer literate in windows-based applications with the ability to learn customer service software applications.
With excellent and professional verbal and written communication skills.
Amenable to work onsite in Ortigas, Pasig City. (no work from home) and can start immediately.