Job Description
Actively attends to client inquiries by email or through online application/system regarding products and services.
Regularly monitors and provides timely feedback to clients regarding requests, queries, and complaints by phone, email, or through online application/system.
Coordinates with the Service Fulfillment Team for the timely and accurate release of assets and any technical service-related concerns.
Accurately prepare and submit daily and monthly reports of the daily tasks.
Requirements
Bachelor’s degree is a plus.
Computer literate in Windows-based applications (MS Office), especially MS Excel, with the ability to learn customer service software applications.
Keen on minute details, flexible, systematic, and results-oriented.
Good at written and verbal communication skills.
Ability to work well under pressure and with minimal supervision.
Preferably with experience in Customer Service