Job Description
Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
Ensure that technicians deliver excellent customer service and maintain positive client relationships.
Train new technicians on company procedures, technical skills, and safety protocols.
Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
Ensure proper coordination with internal and external Customers.
Requirements
Must be a graduate of any 4-year course. Preferably courses related to IT.
With at least 1 year of experience in a team leader/supervisory role in a technical services role.
Has experience or a background in providing excellent customer service.
Results-Oriented with Data Insights
Strong problem-solving abilities and attention to detail.
Effective communication and interpersonal skills.
Ability to work independently and as a part of a team.
Amenable to working overtime, holidays, and weekends as required
Willing to do Fieldwork as needed.
Amenable to start immediately.